Shipping and Payment
Shipping
How much does shipping cost?
Delivery fees vary depending on the weight, size, and delivery address:
How long does shipping take?
- Within Baku: 1 business day
- To regions: 2–4 business days
- Special orders: may vary depending on the product
- International delivery: 3–5 business days
How can I track my order?
To track your order, go to the "My Account" section on the ALOF website. Once logged in, select “Order Tracking” from the menu.If you need further assistance, feel free to contact us via email or phone: 📞 +994502400025, Monday to Sunday, 10:00–22:00
Are there any delivery restrictions?
Restrictions may apply only for food products when shipping internationally. However, all products can be delivered within Baku and to other regions.
Is the delivery fee refundable?
The delivery fee is non-refundable.
Is a signature required upon delivery?
A signature is required upon receiving the package.
Payment
What payment methods are accepted by ALOF?
On the Alof website, you can use the following payment methods when shopping:
- Credit and debit cards: MasterCard, Visa.
- Electronic payment systems: Payments can also be made via Google Pay and Apple Pay.
During payment, you will be asked to provide:
- Card number
- Card expiration date
- Security code (CVV)You must enter this information into the appropriate fields on the payment page.
Is my payment secure?
All payments made on alof.az are securely processed. The padlock icon next to the address bar and the use of "https" in the website URL indicate a secure connection. ALOF has implemented specific security measures to protect your personal data from unauthorized access and use. However, the transmission of data over the internet cannot be considered completely secure. Any information you share online may, in rare cases, be accessed and misused by third parties.
Do you accept international bank cards?
Yes, we accept international bank cards. However, when placing your order, you must correctly enter the international billing address associated with your card.
Can I place an order using someone else’s bank card?
Yes, this is possible. In this case, please ensure the correct billing address linked to the card is provided.
When will my card be charged?
Your card will be charged immediately after you confirm your order.
What is the security code of my payment card?
To protect online transactions, a confidential code consisting of 3 or 4 digits is used.You can find this code:
On the back of your card in the signature panel (3 digits, e.g., Visa or MasterCard).
Or on the front of the card above the card number (4 digits, e.g., American Express).