Question 1

Are Alof products made of pure silk?

Accepted Answer

Yes — every scarf, shawl, and painting is crafted from 100% pure silk, sourced and finished in Azerbaijan.

Question 2

Are the designs really limited edition?

Accepted Answer

Each design is produced in a limited quantity to preserve exclusivity. Once a series sells out, it is not reprinted.

Question 3

Do products come in gift packaging?

Accepted Answer

Every Alof piece is delivered in a signature gift box at no extra cost.

Question 4

Can I order a custom silk painting?

Accepted Answer

Yes, we accept commissions for custom silk paintings. Contact us with your idea and our atelier will respond within two business days.

Question 5

What payment methods are accepted by ALOF?

Accepted Answer

On the Alof website, you can use the following payment methods when shopping:

Credit and debit cards: MasterCard, Visa.
Electronic payment systems: Payments can also be made via Google Pay and Apple Pay.

During payment, you will be asked to provide:

Card number
Card expiration date
Security code (CVV)You must enter this information into the appropriate fields on the payment page.

Question 6

Is my payment secure?

Accepted Answer

All payments made on alof.az are securely processed. The padlock icon next to the address bar and the use of "https" in the website URL indicate a secure connection. ALOF has implemented specific security measures to protect your personal data from unauthorized access and use. However, the transmission of data over the internet cannot be considered completely secure. Any information you share online may, in rare cases, be accessed and misused by third parties.

Question 7

Do you accept international bank cards?

Accepted Answer

Yes, we accept international bank cards. However, when placing your order, you must correctly enter the international billing address associated with your card.

Question 8

Can I place an order using someone else’s bank card?

Accepted Answer

Yes, this is possible. In this case, please ensure the correct billing address linked to the card is provided.

Question 9

When will my card be charged?

Accepted Answer

Your card will be charged immediately after you confirm your order.

Question 10

What is the security code of my payment card?

Accepted Answer

To protect online transactions, a confidential code consisting of 3 or 4 digits is used.You can find this code:

On the back of your card in the signature panel (3 digits, e.g., Visa or MasterCard).

Or on the front of the card above the card number (4 digits, e.g., American Express).

Question 11

How much does shipping cost?

Accepted Answer

Delivery fees vary depending on the weight, size, and delivery address:

Question 12

How long does shipping take?

Accepted Answer

Within Baku: 1 business day
To regions: 2–4 business days
Special orders: may vary depending on the product
International delivery: 3–5 business days

Question 13

How can I track my order?

Accepted Answer

To track your order, go to the "My Account" section on the ALOF website. Once logged in, select “Order Tracking” from the menu.If you need further assistance, feel free to contact us via email or phone: 📞 +994502400025, Monday to Sunday, 10:00–22:00

Question 14

Are there any delivery restrictions?

Accepted Answer

Restrictions may apply only for food products when shipping internationally. However, all products can be delivered within Baku and to other regions.

Question 15

Is the delivery fee refundable?

Accepted Answer

The delivery fee is non-refundable.

Question 16

Is a signature required upon delivery?

Accepted Answer

A signature is required upon receiving the package.

Question 17

What data do you collect?

Accepted Answer

We may collect the following personal data:

Personal information: name, surname, date of birth, email address, phone number, physical address;
Account information: username, password;
Internet and device data: IP address, browser type, device type, and visited pages;
Purchase history: products ordered, prices, and purchase dates;
Marketing preferences: subscription to email notifications.

Question 18

Who do you share my data with?

Accepted Answer

Your data may be shared with the following parties:

Service providers (e.g., courier companies);
International technology providers (only for technical purposes and with appropriate legal safeguards);
Companies within the ALOF group – only for the same purposes;
Third parties with your permission or at your direction.

Question 19

What rights do I have over my data?

Accepted Answer

According to Azerbaijani legislation, you have the right to:

Request correction or deletion of your data;
Opt out of marketing communications at any time;
Withdraw your consent to data processing.

To exercise these rights, you can contact us via the information below.

Question 20

Who owns the materials on the website?

Accepted Answer

All visual and textual materials presented on the Website—including illustrations, designs, photographs, audio recordings, logos, trademarks, and other relevant intellectual property objects—belong to Alof and are protected under applicable national and international legislation. Unauthorized copying, distribution, transmission, modification, sale, or creation of derivative works from these materials is strictly prohibited. The use of the "Alof" trademark and its associated symbols, as well as the domain name, is only possible with prior written consent. Users must refrain from imitating or producing similar products featured on the Website and avoid initiating such activities.

Question 21

How is Alof’s liability defined?

Accepted Answer

In accordance with the relevant legislation of the Republic of Azerbaijan, Alof may only be held liable in exceptional cases—specifically in instances of gross negligence, fraud, or intentional unlawful actions. In other cases, Alof bears no legal or financial responsibility for indirect, incidental, special, or consequential damages (such as loss of profit, damage to reputation, or other intangible losses) that may arise from the use of the Website.

Question 22

Which legislation applies?

Accepted Answer

These Terms of Use, as well as the application and interpretation of the General and Specific Terms of Sale, are based on the current legislation of the Republic of Azerbaijan. In the event of any disputes, the parties will initially seek resolution through mutual agreement and negotiations; if no agreement is reached, the matter will be resolved in accordance with the relevant legislation of the Republic of Azerbaijan.

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